Support Center
We are here to help. Please check out our support center for immediate answer to your questions. If you can't find the answer to your particular question please contact us. We would love to hear from you.
Support CenterIf you contact us please don't forget to include your name, email and a detailed description of your inquiry. We aim to reply to all inquries within 24 hours Mon-Fri and within 72 hours during weekends. Our support team can be also be reached at info@graphicsprings.com. Be sure to enter the correct email address for us to reach you. If you do not see a response within the hours outlined above, check your junk folder for replies.
Common Questions
I need a logo without a white background. Where can I find that?
Download the PNG file from your account page for a logo without the white background.
Why will my logo files not open?
In order to make downloads faster, we provide all files and formats in a zipped folder. Your computer may ask you to unzip the folder to access the files. If you have issues with this please let us know and we will send you files individually.
I made changes to my logo. Why is it asking me to pay again?
To edit your logo, click 'edit' on your account page and make the changes within the editor and click SAVE. The latest version of the logo will be available for download on the account page.
Login Questions
I can't access my account. What do I do?
You can reset your password by clicking Log In in the top right corner on the home page. Then in the pop up click the 'I forgot my password or username' link.
Pre-Purchase Questions
What file formats and size will I be able to download?
We offer 3 pricing packages that include different formats and sizes. You can learn more about our pricing and features on the payment page.
What form of payment do you accept?
We accept Visa, MasterCard, Discover and Paypal. Unfortunately, we don't accept American Express.
How does your money back guarantee work?
If there are any issues with your files in terms of quality we will fix them for you or your money back.
How much does it cost to purchase a logo?
We offer 3 pricing packages starting at $19.99. You can learn more about the included features on the payment page.
Can I edit my logo after purchase?
Yes. Both the standard and pro package will allow unlimited edits.
What can I edit?
You can edit the text, colors, effects and more. You can not however replace the logo graphic.
Is my information safe with you?
Yes. We use high level encryption through the leader in the industry and process your payment via the Paypal payment gateway.
Why do I have to create an account?
Your free account will allow you to access and manage your saved and purchased logos.
What can I use my logo files for?
You are free to use your logo on your website, blog, social media profiles, email signature, business cards, etc.
Can I file for copyright or trademark protection?
Yes. Contact your local copyright and trademark protection agencies to initiate the process.
Do you provide copyright and trademark services?
No.
Why don't you have a phone number?
We avoid expensive overhead, such as call centers, to be able to provide you with an affordable solution. Our support is all email based and we are happy to help any time. Please contact us at info@graphicsprings.com or using the form here: www.graphicsprings.com/contact
Are your logo images original?
Yes. All of the images in our database are original.
Can I save my logo before I purchase it?
No. The save function only becomes available after the purchase. With the higher tier packages you will be able to edit, save and download your logo at no additional cost.
Can I upgrade my logo at a later date?
Yes. You can upgrade your logo from your account for the difference in price at any time.
Post-Purchase Questions
I purchased a logo, where can I download my files?
You can download your logo from your Account. Login, click My Account and scroll down to your purchased logo thumbnail and then click Download It.
Where's my payment receipt?
You can download your receipt on the account page below your logo thumbnail.
I purchased a logo, where can I edit my logo?
You can download your logo from your Account. Login and scroll down to your purchased logo thumbnail and then click Edit. The save function becomes available after the purchase.
How long will I be able to access my logo files from your site?
Your logo files will be stored for a period of 12 months from the purchase date.
Logo Editing Questions
Text
How do I edit my company name or slogan?
Click on the Identity tab and type in the respective fields. After entering the text hit ENTER on your keyboard to apply the changes.
How do I change the font?
Click on the text and then select the font from the top navigation.
How do I change font kerning?
Click on the text and then select the font kerning the top navigation.
How do I change font size?
Click on the text and drag any of the four corners to increase/decrease size.
How do I change the font color?
Click on the text and then select the color selector in the top navigation.
How do I add effects to the font?
Click on the text and then select the font you wish to apply from the top navigation.
How do I undo/redo an action?
Click the text or graphic and then select the undo/redo option from the top navigation.
How do I delete text?
Click the text and then click the Trash bin in the left corner.
How do I make text bold or italic?
Click the text and then select the bold or italic option from the top navigation.
Logo Image
How do I change my logo image?
Click on the graphic and then select the Images tab in the left navigation. Select the category that best suits your business or use the search function to look up a specific image.
How do I change the size of my logo image?
Click on the image and drag any of the four corners to increase/decrease the size.
How do I change the color of my logo image?
Click on the image and then select the color selector in the top navigation.
How do I change the color of a specific element of the logo image?
Double click on the element and then select the color selector from the top navigation.
How do I edit a specific section of the logo image?
Double click on the element and then select from the top navigation.
How do I add effects to the logo image?
Double click on the section of the image you want to edit and then select from the top navigation.
How do I delete my logo image?
Click the logo image and then click the Trash bin in the left corner.
How do I add a shape?
Click on the Shapes tab from the left navigation.
How do I save my logo?
Click on the Save tab in the left navigation. You will be prompted to register or login in order to save your logo.
Other
Do you provide custom logo design service?
Yes. Our talented team of designers is on stand-by to handle your custom project. To get started click here: www.graphicsprings.com/custom-logo
Do you provide custom business card service?
Yes. Our talented team of designers is on stand-by to handle your custom project. To get started click here: https://www.graphicsprings.com/custom-business-cards
Do you offer printing?
No. Your logo files are delivered in print ready files so you can take them to your local printer.
What devices and browsers are supported?
GraphicSprings is compatible with all modern browsers for Desktop Terminals & Mobile Devices:
1. Windows Internet Explorer 9+
2. Firefox 20+
3. Safari 5.1+
4. Chrome 25+
5. Opera 12+
6. iOS 6+