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FAQ

Accessing your logo files

How do I download my logo?

  1. Click the Download button below your purchased logo thumbnail
  2. In the popup select the desired filed type
  3. Select the desired file size (note this is in pixels and not inches)
  4. Click Download

What size logo should I download?

That depends on how and where you will be using your logo. You need to find out what the file type and size requirements are. A good starting point might be 300x200.

Where do my files go after I download them?

The files are automatically downloaded to your computer's default download destination. For many people that's their Downloads folder. It may also be your Desktop.

How do I unzip my logo files?

To unzip a file or folder on a Mac, double-click it. To open a zipped file on a PC, drag the .zip attachment to the desktop. Once the file is on the desktop, you can double- or right-click to open it. Here are detailed instructions how to unzip your files on all major devices.

I can't download my JPG file?

The file is delivered in zipped format. You need to unzip the files. Please see the instructions above for 'How do I unzip my logo files'.

How do I download my logo without a white background?

Please download the PNG file. This is the transparent version with no white background.

Using your logo files

Why does my logo look blurry when I try to use it on my website or elsewhere?

It's important you find out what the file type and size requirements are. If you use the wrong format the logo will end up looking blurry despite being high resolution. Once you know the specifics you can then download the right file format and size.

How do I use my logo in a MS Word document?

Use the Insert function to add the logo to your header or elsewhere in the document.

How do I use my logo in my email signature?

It depends on your email provider. We recommend a quick Google search: 'How to insert my logo into my email signature'.

Editing your logo

How do I edit my logo?

  1. Click the Edit button below your purchased logo thumbnail
  2. Edit your logo
  3. Click the Save button in the left navigation bar
  4. Click Download in the editor
  5. Click the Download button below your purchased logo thumbnail

I edited my purchased logo. Why is it not downloading the revised version?

After you edit your logo click save and then refresh your browser. Then click the Download button again below your purchased logo thumbnail.

How do I download only the graphic without text?

  1. Click the text in the editor and then select Remove from the settings wheel in the top left corner.
  2. Click the Save button in the left navigation bar
  3. Click Download in the editor
  4. Click the Download button below your purchased logo thumbnail

You can add your text back from the Identity after you have downloaded your graphic.

I tried to edit or add back my company name/slogan. Why is it not showing up?

  1. Enter/edit your company name from the Identity tab on the left side
  2. Click the small enter symbol next to the company name field or press Enter on your keyboard.

If the text doesn't show up on the canvas clear your cache and try again. If that doesn't work try to add the text via the Add tagline feature from the Identity tab.

Accessing your stationery

How do I download my stationery?

  1. Click the Download button below your purchased logo thumbnail
  2. Select Stationery
  3. Enter your information for your stationery
  4. Click Download

Editing your stationery

Can I edit my stationery?

You can edit your information but you can't change the layout or design.

How do I edit the information for my stationery?

  1. Click the Download button below your purchased logo thumbnail
  2. Select Stationery
  3. Edit your information
  4. Click Download

Accessing your social media files

How do I download my social media files?

  1. Click the Download button below your purchased logo thumbnail
  2. Select Social Media
  3. Click Download

Accessing your payment receipt

Where can I find my payment receipt/invoice?

  1. Click the Receipts link below your purchased logo thumbnail
  2. Select your purchase
  3. Click Create Receipt
  4. Enter your details
  5. Click the Create Receipt button

Upgrading your logo

How do I upgrade my logo?

  1. Click the Upgrade button below your purchased logo thumbnail
  2. Selected the package you would like to upgrade to
  3. Complete your payment